FAQ

丹徳庭園に皆様からよくお寄せいただくご質問にお答えしています。
よくある質問にないご質問は、お電話にてお問い合わせください。

049-224-9115 Open 10am – 3pm ( Closed on Tuesdays )
  • 接客中はお電話に出られないことがございますが、後ほど折り返しのご連絡をさせていただきます。

FAQ About Tantoku Garden

What is the nearest train station or access?
We are a 4 minute walk from Kawagoe-shi station on the Tobu Tojo Line and a 7 minute walk from Hon-Kawagoe Station on the Seibu Shinjuku Line.
Please check the map for details.
Are there many other things to see in Kawagoe nearby? Is Kawagoe Ichiban-Gai close by?
There are many things to see in Kawagoe, which has become one of the most popular tourist attractions recently. We are 10 minutes walking distance from Ichiban-Gai, a 15 minute walk from Kataiin Shrine, 14 minute walk from Yamazaki Bekkyo, and 25 minute walk from Hikawa Shrine just to name a few.
Please feel free to ask us for directions and recommendations for the wonderful sites to visit in the city, including those popular with the locals.
Is the room smoking or non-smoking?
The room and all other indoor facilities are non-smoking. This includes the use of "vapor" and other electronic tobacco devises.
We will provide an ashtray for customers who wish to smoke in the adjacent parking space.

FAQ About Matcha & Wasanbon

足が痛いのですが、お椅子の席はありますか?
どなたでもご利用いただけますように、お椅子席もご用意してございます。
小さな子供がいるのですが、連れて行っても大丈夫ですか?
他のお客様にご迷惑にならなければお連れいただいて大丈夫です。
また、お子様が抹茶体験にご興味がある場合、有料となりますが体験も可能です。
子供を連れて行こうと思うのですが、料金は大人と同額ですか?
小学生以下(小学生含む)のお子様は入館料は無料ですので、記載の金額より入館料分(¥300)を差し引かせていただきます。
抹茶を点ててもらうことはできますか?
はい、できます。
ご希望がございましたらお申し付けください。
庭で抹茶をいただくことはできますか?
はい、できます。
ご希望がございましたらお申し付けください。

FAQ About Lunch

小さな子供がいるのですが、子供用の食べ物の持ち込みは可能ですか?
基本的にはお食事のお持ち込みはお断りしておりますが、小さなお子様の場合に限りお持ち込みは可能です。
子供を連れて行こうと思うのですが、料金は大人と同額ですか?
小学生以下(小学生含む)のお子様は入館料は無料ですので、記載の金額より入館料分(¥300)を差し引かせていただきます。
足が痛いのですが、お椅子の席はありますか?
全席お椅子席をご用意しております。
アルコールやソフトドリンクはありますか?
ビールやウーロン茶など簡単な物はご用意がございますが、何かご要望がございましたらお問い合わせください。

FAQ About Reservation

何時から何時まで利用できますか?
基本的には10時から15時までですが、それ以外のお時間もお受けしております。
直接お問い合わせください。
イベント等で連日借りることはできますか?
ランチやご宿泊等、他のお客様のご予約がないようでしたら可能です。お早めにご連絡ください。
同窓会を考えているのですが、料理を取り寄せることはできますか?
幸すしや小川菊、日替りランチやケータリングなど可能です。

FAQ About Stay

How far in advance should rooms be booked?
We can take reservations for up to 6 months in advance.
Can we book on the day of?
Due to demand, and rental service being limited to one group per day, we cannot make promises that space will be available at such short notice.
We ask that you call or check on line for any last minute availabilities.
Can we stay for more than one night?
Due to the facilities size and high demand, plus the high turnover of visitors to see the gardens, we unfortunately can only accept single night stays at this time.
What methods of payment do you accept?
We accept Japanese cash and major credit cards.
Payment is appreciated up front at the time of check-in.
Can we prepay?
Yes. Prepayment is accepted when booking online, or via bank transfer.
Or you are welcome to drop by Tantoku Garden anytime before to arrange payment.
夕食をいただくことはできますか?
ご宿泊代とは別途料金で、ランチと同様のメニュー(丹徳日替わりランチを除く)をお出しすることができます。(各店舗の営業時間内に限らせていただきます。)
館外でご夕食をご希望のお客様には、周辺の飲食店をご案内いたします。
Do prices differ for children?
For each adult staying, one child under the age of 6yrs can stay for free.
However, we ask you to understand that in the case of young children under the age of 6yrs we do not provide towels, pajamas, or other amenities free of charge.
What time is check-in and check-out?
Check-in is from 16:00pm and check-out is 12:00am.
We ask that you let us know in advance if you will be checking in late.
Failure to show we mean a cancelation of your reservation and a full charge for that night will apply.
If you have needs to check out late, we ask that you inquire about this at the time of checking in.
What are the cancelation fees?
Cancelation fees do apply and will be charged the following.
One day prior = 50%
Same day = 100%
For customers booking online we ask that you check to verify your cancelation is confirmed as failure to do so may result in fees being charged.
Can we be waitlisted for a reservation?
We do not offer wait listing for overnight stays.
We ask that you call or check the room availability for that day and call or book online if the room becomes available.
Do you provide pajamas?
Yes. We provide sleeping garments for paying customers.
Please note as above, that small children under the age of 6yrs who will be staying for free must bring their own sleepwear.
Is there water available in the room?
We provide one large bottle of mineral water plus a water boiling pot (kettle) for your stay.
We will also provide ice free of charge.
Do you have Wi-Fi access?
We provide Wi-Fi free of charge.
Does the room have barrier-free/wheelchair access?
As this is a home more than a century old, and to keep it in its traditional form we do not have wheelchair access to the room or the surrounding garden.
Additionally the stairwell leading to the upper sleeping floor is very steep.
We ask for your understanding when making your reservation.
Are there facilities for leaving our luggage both before and after checking in and out?
Yes. We will gladly store your personal belongings but ask that you inform us beforehand of the times you wish to drop off or pick up your luggage so that arrangements can be made.
Is parking available?
We provide free parking for one car for customers staying overnight.
You may park your car in the grounds from the morning of the day you will check in, until the evening of the day you check out.
Please feel free to contact us for details on times if you know in advance.
Do you have a safety box for valuables?
There is a safety box available in the room.
You may use it free of charge between the hours of check in to check out.